What are we paying for twice?
Map vendor scopes, platform capabilities and internal responsibilities to identify overlap and unused value.
Vendor & technology accountability
Turn the dealership vendor stack into an accountable operating system.
An independent assessment of technology, agency and platform roles designed to expose overlap, integration gaps, unclear ownership and reporting that does not support executive decisions.
For dealership groups evaluating renewals, consolidating vendors, preparing an RFP or seeking clearer performance accountability.
info@dealerperformanceadvisors.com →Questions leadership should be able to answer
Evidence before assumptions.
The assessment is organized around decisions leadership needs to make—not platform activity or generic best-practice scores.
Where do integrations break?
Follow data and customer handoffs across marketing, website, CRM, retailing, phones and retention systems.
Are the reports decision-ready?
Separate platform activity from measures that leadership can reconcile to dealership outcomes.
What should be retained?
Identify capabilities that perform well alongside gaps that require correction, renegotiation or replacement.
Assessment scope
What DPA examines.
Scope is adjusted to the dealership's rooftops, brands, vendors, systems and decision timeline. Findings distinguish verified evidence, observed risk and items requiring additional data.
Independent operational consulting. No vendor or outcome is predetermined.
01
Vendor scope and contractual purpose
Reviewed in the context of the dealership's customer journey, operating model and executive objectives.
02
Technology and data-flow map
Reviewed in the context of the dealership's customer journey, operating model and executive objectives.
03
Duplicate capabilities and fees
Reviewed in the context of the dealership's customer journey, operating model and executive objectives.
04
Integration and ownership gaps
Reviewed in the context of the dealership's customer journey, operating model and executive objectives.
05
Attribution and reporting definitions
Reviewed in the context of the dealership's customer journey, operating model and executive objectives.
06
Support and escalation performance
Reviewed in the context of the dealership's customer journey, operating model and executive objectives.
07
Adoption and unused functionality
Reviewed in the context of the dealership's customer journey, operating model and executive objectives.
08
Renewal and RFP decision criteria
Reviewed in the context of the dealership's customer journey, operating model and executive objectives.
Executive deliverables
Built to support a decision.
Outputs are concise enough for leadership and detailed enough to assign, correct and measure.
Executive vendor-stack map
Clear evidence, implications and recommended ownership for leadership review.
Overlap and gap assessment
Clear evidence, implications and recommended ownership for leadership review.
Performance-standard framework
Clear evidence, implications and recommended ownership for leadership review.
Renewal and consolidation priorities
Clear evidence, implications and recommended ownership for leadership review.
Governance meeting structure
Clear evidence, implications and recommended ownership for leadership review.
Illustrative framework
See how evidence becomes executive action.
Review a sample structure with finding, evidence, impact, owner and next step—without an invented client or outcome.
Executive FAQ
Clear scope. Independent perspective.
The first conversation defines the decision, available evidence, stakeholders and timing.
Does DPA resell the vendors it evaluates?
DPA is positioned as an independent advisor. Recommendations are based on the dealership’s goals, evidence and operating requirements.
Can the assessment support an upcoming renewal or RFP?
Yes. The work can establish requirements, decision criteria and performance expectations before the dealership negotiates or selects partners.
Will every overlapping tool be recommended for removal?
No. Some overlap may be intentional. The assessment distinguishes strategic redundancy from cost and workflow duplication.
Related advisory services
Connect the full dealership journey.
Start with one urgent question or combine workstreams into a broader performance assessment.
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Explore service →Driven by results
Bring the decision. DPA will help establish the evidence.
Start with one rooftop, one market, one vendor or one executive priority.